Refund policy

Refund & Return Policy

At Wooten & Co., we want you to love your purchase. Please review the information below regarding returns, exchanges, cancellations, and non-returnable items before placing your order.

Returns & Exchanges

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return or exchange, items must be:

  • Unworn and unused
  • In original condition
  • Returned with original packaging and tags attached
  • Accompanied by proof of purchase

All approved returns are issued as store credit or product exchange only, if the item is still available. Original shipping charges are non-refundable.

To begin a return request, please contact us at:
hello@wootenandco.com

Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method, as Wooten & Co. is not responsible for returns lost or damaged during transit.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or cancellation:

  • Live sale purchases
  • Sale items
  • Items marked “Final Sale”
  • Items marked “Imperfect”
  • Gift cards
  • Custom or made-to-order items

Sizing

Please carefully review sizing information before placing your order.

We do not accept returns or exchanges due to sizing errors. If you are unsure of your size, we recommend being professionally sized by a jeweler prior to purchasing.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 3 days if:

  • Your item arrives damaged
  • You receive the incorrect item
  • Your item is defective

Please include clear photos of both the packaging and item(s) so we can review the issue and work toward a resolution.

Store Credit

Once your return is received and inspected, you will be notified regarding approval.

If approved, store credit will be issued via email and may be used at any time on future purchases.

Order Cancellations

If you need to request a cancellation or order change, please contact us as soon as possible at:
hello@wootenandco.com

Approved cancellations are subject to a 10% cancellation fee based on the order total.

Made-to-order and custom items cannot be canceled once the order has been placed.

Orders may only be canceled prior to shipment. Once an order has shipped, it falls under our standard return policy.

Chargebacks

We kindly ask that customers contact us directly regarding any concerns before initiating a chargeback through their bank or payment provider.

Chargebacks initiated without prior communication may delay resolution and may be disputed if the order falls within the terms outlined in our policies.

Questions

For any questions regarding returns, exchanges, or cancellations, please contact:
hello@wootenandco.com